Robotics Service Owner


Grade 6




York, Bristol, Warrington


£57,114 - £65,740

Closing date:

18th January 2021

Job description

The Robotics Centre of Excellence Service Owner role is a demanding and challenging role focussed on providing leadership to a geographically dispersed team of IT professionals working across DDTS to ensure we have the right people, with the right skills in the right place to deliver robotics services and business outcomes across Defra.

This role has a fundamental impact on how Defra goes about developing its business and delivering its outcomes. The role has a major influence across digital delivery; line of business delivery; and the delivery of critical services accessed by the general public, professional partners and internal staff.

The Robotics Centre of Excellence team will be responsible for understanding the need for new Robotics Services; developing new Robotics services, maintaining and enhancing services that they have already developed; and for insourcing services provided by external parties where such insourcing would improve services and reduce costs to Defra.

They are responsible for ensuring that their team follows best practice (for instance, writing clean, secure code and following a test-driven approach). Their team will build and maintain business critical applications that support key areas of Defra’s business. This work has a major impact on departmental objectives or may have considerable risk associated.

They Robotics CoE Service Owner is accountable for the delivery, maintenance and decommissioning of multiple automated business services and provide visibility to all of Defra group. Their team will work on high-profile public and internal facing services and play a strategic role in the integration, adoption and migration of existing internal technologies and services. They will have a critical role in Defra’s Robots services, influencing at the highest level. They will provide expert knowledge to shape/inform/deliver the goals of DDTS accountable for service quality, value and performance.

This requires excellent leadership skills, significant managerial knowledge and ability to set a clear vision to align with Defra’s strategy and operating model. They will provide leadership within the department for health safety and wellbeing supporting a culture of collaboration and growth.

Please be aware team members, stakeholders and DDTS colleagues are dispersed across the country so the role holder will be managing a dispersed team. The role holder will need to travel to meet with team members and attend meetings as necessary.


• Develop and Manage senior business relationships within DDTS and the Defra family

• Provide expert Continuous Improvement advice and guidance to key Defra partner organisations to support prioritised discoveries that turn into funded automation proposals

• Work with Defra family organisations and their key business leads to develop a funded backlog of automation opportunity and to enable/realise significant benefits

• Work with DDTS leads, government partners to develop and realise an expanded automation vision

• Expand existing service offer and capability

• Budget Management

• Ensure a customer centric, cost effective efficient service is being provided and reported against (with appropriate KPIs).

• Service Management (risk / issue / opportunity)