OEP – Principal Complaints Manager – Interim Office for Environmental Protection

Grade: Grade 7

Reference: 123551

Location: Worcester

Salary: £47,549 to £54,728

Closing Date: 21 Jun 2021

Job description

The OEP will be the cornerstone of our environmental governance system now we have left the EU. It will have a unique role in tackling some of the most pressing issues of our time, from climate change to biodiversity loss. This is an unrivalled opportunity to join the OEP as it is established and help build its Complaints function from the ground up, influencing how the OEP will operate in its crucial early years of existence.

The Interim OEP Complaints, Investigations and Enforcement team will manage, maintain and operate a system and processes to receive and validate complaints submitted by the public about failures of public authorities to comply with environmental law. The validation function will involve assessing if complaints are within the OEP’s remit. The team are also creating the policies and procedures to enable the OEP, once it is legally established, to then assess the seriousness of, prioritise and investigate complaints and, if necessary, take enforcement action.

The OEP Complaints, Investigations and Enforcement team will manage complaints from members of the public about suspected breaches of environmental law by public authorities. They will assess complaints received against the OEP Complaints and Enforcement policy to decide which are serious enough and should be prioritised, meaning that the OEP should investigate. They will then conduct investigations into the most serious complaints to assess whether a breach of environmental law has occurred and negotiate with public authorities to identify appropriate solutions and remedies. Where a suitable solution cannot be found, they may also need to escalate cases to the OEP Board to decide if enforcement action should be started.

We are looking for individuals, from any background, who have the enthusiasm and determination to help us manage and investigate complaints on important matters of public compliance with environmental law, supporting the principal objective of the OEP to protect and enhance the natural environment. The complaints will range from relatively simple in some cases through to novel, complex and nationally significant in others. If this sounds like something you would be interested in, we would love you to get in touch.

The OEP will be working on a wide variety of issues at any given time and we are looking for people who will be able to work flexibly across multiple work areas, when needed. For example, in addition to your standard duties you may called to support a piece of thematic analysis and be comfortable working in an environment where priorities and objectives may shift.

Information Webinars:
As the OEP is a new organisation, Defra will be hosting a webinar during the application period to provide potential candidates with further information about the OEP and the roles – for more information please click here