OEP – Principal Complaints Manager – Interim Office for Environmental Protection
Grade: Grade 7
Salary: £47,549 to £54,728
Closing Date: 21 Jun 2021
The Interim OEP Complaints, Investigations and Enforcement team will manage, maintain and operate a system and processes to receive and validate complaints submitted by the public about failures of public authorities to comply with environmental law. The validation function will involve assessing if complaints are within the OEP’s remit. The team are also creating the policies and procedures to enable the OEP, once it is legally established, to then assess the seriousness of, prioritise and investigate complaints and, if necessary, take enforcement action.
The OEP Complaints, Investigations and Enforcement team will manage complaints from members of the public about suspected breaches of environmental law by public authorities. They will assess complaints received against the OEP Complaints and Enforcement policy to decide which are serious enough and should be prioritised, meaning that the OEP should investigate. They will then conduct investigations into the most serious complaints to assess whether a breach of environmental law has occurred and negotiate with public authorities to identify appropriate solutions and remedies. Where a suitable solution cannot be found, they may also need to escalate cases to the OEP Board to decide if enforcement action should be started.
We are looking for individuals, from any background, who have the enthusiasm and determination to help us manage and investigate complaints on important matters of public compliance with environmental law, supporting the principal objective of the OEP to protect and enhance the natural environment. The complaints will range from relatively simple in some cases through to novel, complex and nationally significant in others. If this sounds like something you would be interested in, we would love you to get in touch.
The OEP will be working on a wide variety of issues at any given time and we are looking for people who will be able to work flexibly across multiple work areas, when needed. For example, in addition to your standard duties you may called to support a piece of thematic analysis and be comfortable working in an environment where priorities and objectives may shift.
As the OEP is a new organisation, Defra will be hosting a webinar during the application period to provide potential candidates with further information about the OEP and the roles – for more information please click here